Refund Policy
When you can request a refund and how refunds are processed.
Refund Eligibility
Customers may request refunds when:
- Orders are not delivered
- Incorrect products are delivered
- Products arrive damaged
- Products are spoiled or unsafe
- Duplicate payments occur
Refund Request Process
Customers must:
- Contact Customer Support.
- Provide order details.
- Submit supporting photos where applicable.
- Submit the request within 48 hours of delivery.
Refund Timeline
Approved refunds are generally processed within:
- 5–10 business days for card payments
- 1–3 business days for wallet payments
- According to banking timelines thereafter
Non-Refundable Items
Refunds may not be granted for:
- Products consumed after delivery
- Customer misuse or mishandling
- Requests submitted beyond policy deadlines